Overview

Lead one of the most critical operational sites in the network, with end-to-end accountability for safety, customer outcomes, operational performance, and commercial success.

Influence at the highest levels, building strategic partnerships with regulators, airport authorities, unions, and senior leaders while leading a large and diverse workforce.

Accountable for safe practices, workforce optimisation, financial outcomes and strategy.

Drive continuous improvement, support strategic priorities that focus on customer experience and employee satisfaction.

Key Responsibilities

• Lead high performing teams that provide best in class customer experience.

• Ensure safe, compliant and sustainable operation of the site.

• Foster an inclusive culture that embraces change.

• Manage P&L performance, budgets, forecasting, and achieving cost outcomes.

• Lead large-scale operations and deliver strong performance across safety, service, and operational targets.

• Build capability, engagement, and high performance within diverse workforces.

• Influence regulators, airport authorities, unions, and senior leaders.

• Lead operational change, continuous improvement, and effective responses to disruptions and emergencies.

Requirements

• 10–15 years’ experience in senior operational leadership roles within complex, customer-focused environments.

• Proven ability to lead large-scale operations.

• Strong industrial and employment relations experience including collective bargaining and union engagement.

• Commercially astute with experience in P&L management.

• Exceptional stakeholder management skills.

• Proven track record in leading operational change and continuous improvement.