Reporting to the Training & Airline Services Manager, your main accountabilities will include:



• Training
• Responsible for the management of training programs and schedules for all ports
• Timely preparation and delivery of new and recurrent training schedules on Product & Policy and all systems training
• Responsible for the development of e-learning modules to streamline and improve delivery efficiency
• Responsible for the development and delivery of training modules for Ground Handling Agents
• To act as the designed delegate to the Training & Airline Services Manager in his absence
• Project Management
• Work with the Training & Airline Services Manager on Ground Operations projects related to training
• To act as a designated delegate in all virtual work groups in project delivery
• Manual
• Manage and the maintenance of all training manuals and Ground Operations manuals
• Audit
• Coordinate audits with internal, external and regulatory authorises
• Stationary
• Responsible for maintaining a healthy supply of airline stationery to support all Jetstar Asia Ports
• Airline Technology account maintenance
• Manage and maintain the agent’s day-to-day access to Airline Technology
• To work closely with the Training & Airline Services Manager to ensure compliance of all Airline Technology related account
• Assist the Training & Airline Services Manager in investigation of any non-compliance in the use of Airline Technology 

To be considered for these roles you will ideally have:

• Diploma or Degree in any discipline
• Clear knowledge and understanding of all relevant industry regulations & governing bodies i.e. ICAO, IATA, OH & S, CAAS & Airport Authorities
• Training qualifications & experience in aviation are preferred
• Project management experience
• Analytical and thorough in the preparation of work materials
• Proactive, meticulous, and conscientious to meet the timeline of the assignment
• Excellent communication skills and interpersonal skills, with proficiency in other Asian languages, preferred
• Ability to perform under pressure
• Understands the operational aspects of the airport operations and training
• Ability in the development and upkeep an effective training program, meeting regulatory compliance and company policies & standards
• Ability to build a positive working relationship with various stakeholders
• Demonstrate effective problem-solving skills in handling difficult situations
• Ability to work in a dynamic and fast-paced environment
• Self-disciplined - able to work effectively independently and a team player
• Ability to assist with multiple projects and deliver according to stipulated timelines