Job Description

HR Crew Operational-Related Matters

• Responsible for managing the employee experience throughout the employee lifecycle (onboarding, transfers, performance cycles, appointments, leaves of absence eg. CCA, NPL, etc and off-boarding)
• Ensure HR procedures and processes are executed promptly and accurately based on the defined process and rules established by the Company
• Partner closely with HR business partner & specialist functions to plan and execute various HR programs, whilst maintaining seamless communication flow between/among teams
• Execute policies & measures, ensuring the team's Subject-Matter-Experts are well-positioned to assist any employee with their queries
• Partner closely with Payroll to provide timely and accurate payroll instructions
• Maintain data integrity for all employees (personal info, employee's letters, leave admin, bonus payments, salary adjustments etc)
• Track, prepare and issue relevant letter for confirmation, extension, promotion and contract renewal
• Support in all work passes related matters/documentation.
• Attend to employees’ queries on ESC/Workchat/Emails and ensure case resolutions on ESC and Workday are done within SLA

Employee Lifecycle Process Improvement/Management

• Support in business facing role in partnership with the HRBP/TA team, in building strong employee connections that show up in various ways: understanding sentiment of various teams, ability to influence and prioritize changes to HR process/policies basis feedback from business etc. to improve employee/candidate experience.
• Support in building insights from various tools and dashboards (plus observations) and share these with relevant stakeholders to make data driven people decisions
• Partner with HR Eco System team providing input on business process, audits, reporting, and new requirements

HR Projects & Initiatives

• Initiate Process Improvement & Automation to drive process improvements across systems for legacy processes overlapping with the Employee Experience-function to reduce and manual work
• Work closely with IT, Finance Payroll, Business Partners, and other specialist areas within the HR team on various HR support matters, proposing and influencing solutions to reengineer processes
• Partner or participate with internal stakeholders to lead process-improvement conversations
• Lead or participate in project work on the enhancement of the employee experience and processes throughout the employee lifecycle, including process improvements, automation, and data & insights

Skills/Experience/Competencies Required: 



• Passionate about HR and people
• Degree and preferred in relevant HR fields
• 5-8 years of HR-related experience preferred
• Deep-rooted knowledge of government & statutory regulations
• Proven experience in providing a best-in-class employee experience and process improvement initiatives
• Detail-oriented, with excellent organisational and project planning and execution skills
• Demonstrated success managing multiple projects and deadlines simultaneously and seamlessly adapting to evolving business priorities
• Excellent inter-personal skills, positive attitude; resourceful and self-motivated
• Able to work independently with minimum supervision, in a team, and cross-functionally with other teams
• Excels in a fun-loving, yet driven environment
• Passion in aviation a bonus