Job Purpose

Provide comprehensive best in class sales support across all channels and segments to Emirates trade partners in order to maximize revenue and achieve commercial targets Support the sales teams and external customers ensuring that all requests are actioned promptly.

• Create, update, and maintain customer and agency records accurately.
• Handle general trade partner and customer enquiries, ensuring prompt resolution or escalation when required.
• Receive, investigate, and resolve client complaints to ensure high levels of customer satisfaction.
• Liaise with internal departments to obtain required information for timely and accurate sales support.
• Ensure all transactional sales activities are processed efficiently to minimise delays and enhance service delivery.
• Coordinate and support Sales Teams in selling and marketing Emirates products through efficient handling of direct mail, telesales, and correspondence.
• Compile regular and ad-hoc sales and commercial reports accurately and within stipulated deadlines.
• Maintain a structured and retrievable filing system for all sales documentation to avoid delays or data loss.
• Regularly update and maintain records on Salesforce.com and other Emirates Group systems.
• Support the Sales Support Team Leader / Sales Support Manager with ad-hoc tasks and projects as required.
• Troubleshoot trade partner issues and resolve contractual and operational queries to maximise sales opportunities.
• Ensure timely and accurate distribution of fare rules, contracts, and commercial communications across all sales channels.
• Maintain a strong understanding of all Emirates commercial products and initiatives in the market.
• Prepare, circulate, and track commercial and sales advisory notices with appropriate approvals and documentation.
• Create, update, and maintain customer and agency records accurately.
• Handle general trade partner and customer enquiries, ensuring prompt resolution or escalation when required.
• Receive, investigate, and resolve client complaints to ensure high levels of customer satisfaction.
• Liaise with internal departments to obtain required information for timely and accurate sales support.
• Ensure all transactional sales activities are processed efficiently to minimise delays and enhance service delivery.
• Coordinate and support Sales Teams in selling and marketing Emirates products through efficient handling of direct mail, telesales, and correspondence.
• Compile regular and ad-hoc sales and commercial reports accurately and within stipulated deadlines.
• Maintain a structured and retrievable filing system for all sales documentation to avoid delays or data loss.
• Regularly update and maintain records on Salesforce.com and other Emirates Group systems.
• Support the Sales Support Team Leader / Sales Support Manager with ad-hoc tasks and projects as required.
• Troubleshoot trade partner issues and resolve contractual and operational queries to maximise sales opportunities.
• Ensure timely and accurate distribution of fare rules, contracts, and commercial communications across all sales channels.
• Maintain a strong understanding of all Emirates commercial products and initiatives in the market.
• Prepare, circulate, and track commercial and sales advisory notices with appropriate approvals and documentation.

Qualifications: 

10 years schooling

Experience:

Customer Service/Customer Relations: 3 years plus

Preferably work experience in an airline or travel agency

Skills:



Basic fares and ticketing qualification from a recognized Institute or airline

Knowledge of fare construction and ticketing with an understanding of Computerised Reservations systems (CRS/MARS/Galileo)

Knowledge of MS Office package

Knowledge of word geography