Education & Experience

• Bachelor’s degree or higher in Business, Digital Transformation, IT, or a related field.
• Minimum of 8 years of experience in process improvement, digital transformation, or customer experience leadership.
• Background in the airline, hospitality, or service sectors is highly preferred.
• Strong understanding of customer service operations, guest journey mapping, and digital tools (CRM systems, automation platforms, workflow engines).
• Proven track record in delivering business impact using agile, lean, or Six Sigma methodologies.
• Strong data analysis, stakeholder management, and communication skills.
• Experience working with cross-functional teams in complex, fast-paced environments.