Overview

Work with airlines, ground handlers, technology partners and airport stakeholders to enhance the passenger journey and transform airport operations through innovation, technology and data.

Key Responsibilities

• Explore emerging technologies and develop digital solutions that improve passenger experience and operations.

• Conduct user studies and research to identify innovation and service opportunities.

• Lead implementation, enhancement and management of operational systems.

• Develop policies, processes and performance frameworks for service and operational excellence.

• Analyse operational trends, customer feedback and performance indicators.

• Work with airport partners to improve passenger-service touchpoints.

• Conceptualise and implement passenger-experience initiatives.

• Translate ideas into operational solutions with stakeholders.

• Engage local and overseas stakeholders, including Chinese-speaking partners when required.

Requirements

• Degree in any discipline, preferably with two years of relevant experience.

• Passion for aviation, customer experience and operational excellence.

• Strong analytical and problem-solving skills with interest in technology and innovation.

• Curious, proactive and willing to challenge existing ways of working.

• Strong communication and stakeholder-engagement skills.

• Mandarin proficiency is required for Chinese-speaking stakeholders.

• Able to manage multiple priorities in a fast-paced environment.

• Experience in operations, digital solutions, project management, service design or process improvement is advantageous.