Job Description

Synopsis

Join Etihad Airways and play a key role in driving commercial success across a portfolio of strategic accounts. As a Sales Account Manager, you will develop and execute sales strategies, strengthen customer partnerships, identify new business opportunities, and deliver revenue growth across your assigned market. By leveraging market insights, industry trends, and data-driven sales tools, you will contribute directly to Etihad's growth ambitions, market share expansion, and profitability objectives.

Key Accountabilities:

Drive Revenue Growth

• Develop and execute account plans that deliver sales targets and maximize revenue opportunities across assigned accounts.
• Identify and convert new business opportunities using market intelligence, customer insights, and Etihad's sales toolkit.
• Promote Etihad's products, services, and value proposition to increase market penetration and commercial performance.
• Deliver sustainable revenue growth while supporting the achievement of regional and global sales objectives.

Build Strategic Customer Relationships

• Develop, manage, and grow relationships with key customers, positioning Etihad as a trusted business partner.
• Engage regularly with decision-makers to understand business needs, identify opportunities, and provide tailored solutions.
• Establish long-term partnerships that enhance customer loyalty and drive mutual business success.
• Maintain a strong market presence and represent Etihad professionally across all customer interactions.

Market Intelligence & Business Development

• Monitor market trends, customer needs, competitor activity, and industry developments to identify growth opportunities.
• Provide valuable market insights and recommendations that support regional business development initiatives.
• Collaborate with internal stakeholders to introduce new products, services, and promotional opportunities aligned with customer needs.
• Share competitive intelligence and best practices to strengthen Etihad's commercial positioning in the market.

Commercial Negotiation & Contract Management

• Lead commercial discussions and contract negotiations with assigned accounts in line with company policies and commercial objectives.
• Prepare and manage contractual agreements to ensure customer requirements are accurately captured and delivered.
• Support the successful closure of sales opportunities while protecting Etihad's commercial interests.
• Ensure all agreements comply with corporate governance and regulatory requirements.

Sales Excellence & Collaboration

• Partner with Sales Strategy, Planning, and Global Sales Enablement teams to implement effective sales initiatives and campaigns.
• Utilize sales performance data and reporting tools to monitor account performance and identify improvement opportunities.
• Maintain accurate and up-to-date customer information within Etihad's CRM platform.
• Complete all required commercial training and demonstrate best-in-class sales practices and industry knowledge.

Qualifications

Education & Experience

• Bachelor's Degree in Business, Marketing, Hospitality, Aviation, or a related field.
• Minimum 3 years of experience in a sales, account management, business development, or commercial role.
• Proven ability to build and manage relationships with multiple internal and external stakeholders to deliver shared business objectives.
• Strong commercial acumen with the ability to analyze market trends, customer data, and performance metrics to identify growth opportunities.
• Experience developing customer relationships, negotiating commercial opportunities, and driving revenue performance.
• Proficiency in CRM systems and sales reporting tools, with a data-driven approach to decision-making.
• Excellent communication, presentation, and relationship management skills.
• Ability to thrive in a fast-paced, customer-focused environment while managing multiple priorities.