Responsibilities:

Managing the activity chain from lead generation to end of pre-sale process:

• Continuously building prospect lists by initiating phone discussions and establishing relationships;
• Conducting phone based research by contacting corporations and HNWIs to develop and update the Salesforce database by qualifying names, titles and contact details;
• Conducting secondary research to develop databases, mailing lists, through local business, industry and social event publications;
• Setting up face-to-face meetings for the Sales Vice Presidents with qualified prospects;
• Feeding and growing database with customer relevant information building up a richer profile to understand clients’ needs;
• Handling incoming enquiries by prospective customers and stakeholders;
• Providing weekly KPI reports, including lead source tracking, calls made, qualified calls description, meetings and activities accomplished, direct mailing documentation;
• Ensuring that the database is accurate and up-to-date at all times – including updating information after sales meetings and periodically scanning for incomplete information;
• Supporting the Sales Vice Presidents to investigate lost sales opportunities to learn and avoid such re-occurrences.
• Preparing tailored proposals for the Sales Vice Presidents, according to client preference.

Marketing:

• Collaborating with the Marketing team to tailor brand communication to prospects and clients in your designated region;
• Following-up on events and direct marketing campaigns to preserve interest of prospective customers by maintaining continuous contact via email and phone.

Managing and developing assigned accounts:

• Securing the proper introduction of Member Services to our ever expanding list of corporate customers to enhance direct customer / corporate contacts;
• Maintain continued customer contact post-sale to ensure efficient and effective account management; conduct bi-annual reviews with customers and be readily available for ad hoc queries or feedback;
• Ensure that the customer experience is as stated during the sales process by proactively coordinating between internal departments to ensure customers’ requests are dealt with in a timely fashion.

Requirements:

• An appropriate communication style for liaising with High Net Worth individuals and/or at Board/Director/Executive level;
• Bilingual speaker with a European language. French speaking would be of preference.
• Demonstrates outstanding service and customer oriented behaviour;
• High levels of tenacity and resilience;
• Strong financial and business acumen; ideally, with some prior exposure to negotiation;
• Computer literate with proficiency in MS Office Applications;
• Prior experience in private aviation would be of benefit but not essential.