Job Description 

MAIN OBJECTIVE OF ROLE

To maximize sales of flydubai products in the sales shop whilst ensuring a high level of customer service is maintained. 

KEY RESPONSIBILITIES

• Provide customers with information about flydubai destinations, flights, schedules, product, terms and conditions.
• Make new bookings, modifying existing bookings, issuing tickets on flydubai flights as per customer request.
• Sell ancillary products provided by flydubai to customers visiting flydubai sales shop such as UAE visa, Insurance, Hotel, Rent-a-car etc.
• Collect cash or other form of payments and properly reporting these to supervisor and/or retail manager.
• Handle Commercial visa process which involves validation of visa application details submitted by the passengers/agents.
• Handle visa deposit refunds to passengers as per requirement.
• Submitting daily sales reports to Supervisor and/or Retail Manager.
• Prepare periodic/adhoc reports for use by commercial department.
• Rebook passengers affected by flight disruptions or cancellations.
• Co-ordinate with agency support, reservation support or airport services as and when required.
• Update ‘OK to board’ message on Radixx and stamping the visa copy as per government regulations.

QUALIFICATIONS

• High School Diploma
• Minimum of 2 years’ experience working for an airline or travel agency in a ticketing role.
• Fluent in English
• Years with qualifications: 2 - 4 years

COMPETENCIES

• Customer Focus
• Teamwork
• Effective Communication
• Personal Accountability & Commitment to achieve
• Resilience & Flexibility (Can do attitude)