Job Description

(a) Operations Planning

•   Work with SIA/OAL and respective stakeholders to increase interline traffic connectivity to achieve company’s commercial objectives towards greater connectivity and seamless journey for passengers transfer at HUB.                    

•   Drive punctuality and customer experience through improvement of operational and customer handling.

•   Continuous review of existing processes/workflow with relevant stakeholders to identify area of improvement/optimization for SIN and overseas stations 

•   Coordinate with Ground Services and Ground Operations on the implementation and execution of agreed procedure and processes. 

•   Forward planning to ensure focus on achieving agreed OKRs

(b) Project Management

•   Manage, oversee and lead operations projects across functional teams and cross function level (Inter-Department (TR) and External Department (CAG, vendors)

•   Manage timelines, deliverables, and stakeholder expectations for projects.

•   Ensure projects are completed within scope, time, and budget constraints.

•   Post Implementation Considerations includes:

o  Handover for BAU.

o   Review for bugs fixing and adjustments.

o   Measure against OKRs set.

•   Any other duties as assigned. 

(c) Audits and compliances

Station audits in preparation of CAAS/Foreign CAA regulatory audits for Passenger/Cargo/DG/Safety and Security related this includes:

•   Conduct high frequency inspection at Indonesia.

•   Conduct TR stations audit. 

•   Complete audit checklist and liaise with operations head and ground handling agents on any findings. 

•   Prepare and complete reports for audits and inspection conducted.

Job Requirements:

'•   Minimum of 3-5 years of Airport Operations experience. 

•   Project management experience will be beneficial to the role.

•   Good interpersonal and communication skills and ability to work with stakeholders from all levels   

•   Ability and discipline to function independently with a focus on achieving planned objectives.

•   Quick to adopt and adapt to a dynamic working environment.

•   Embraces digitalisation and forward planning. 

•   High problem-solving skills based on a knowledge-based approach.