Key Responsibilities

Project Leadership & Governance

• Lead end-to-end project management for assigned projects, from planning to implementation and post-launch support.
• Ensure all project deliverables are met on time, within scope, and within budget.
• Coordinate project governance, including status reporting, steering committee updates, and escalation management.

Implementation Management

• Act as the primary liaison between internal stakeholders and the awarded vendors.
• Manage communication across cross-functional teams, ensuring stakeholders remain informed and engaged.
• Develop and maintain detailed project plans, including requirements gathering, documentation, timelines, milestones, dependencies, and risk mitigation strategies.
• Oversee user acceptance testing (UAT), ensuring scenarios, test scripts, and results are properly documented.
• Ensure solutions delivered meet business needs, quality standards, and compliance requirements.
• Support change management activities including user training, SOP updates, and communication plans.
• Coordinate go-live readiness, rollout planning, and post-implementation support.

Qualifications & Experience

• Bachelor’s degree in Business, IT, Engineering, or a related field.
• At least 5 years of experience in project or program management, preferably in retail, operations, or technology implementation.
• Proven experience with vendor and stakeholder management, and system implementation projects.
• Familiarity with Point of Sales System, Leasing Management System, Enterprise Resource Planning System or similar enterprise systems is highly advantageous.
• Professional certifications (e.g., PMP, PRINCE2, Agile/Scrum) an added advantage.

Skills & Attributes



• Strong interpersonal skills with a customer-first mindset and high service standards.
• Confident with project management metrics reporting, and presenting to management and stakeholders.
• Comfortable with hands-on operational tasks and resolving on-ground issues.
• Proficient in using relevant projection management tools such as Microsoft Suite of Tools, Notion.
• Energetic, composed, and poised in high-pressure scenarios.
• Self-motivated, adaptable, and curious with a growth mindset.