We’re the airline that dares to be different, bold, down-to-earth and built around giving our guests real choice. Safety is our backbone, service is our heartbeat and our people are our superpower.

At Velocity Frequent Flyer, we’re always looking for better ways to create value for our members and partners. We’re now seeking a Program Manager – Financial Services to lead the successful delivery of priority projects across the Velocity Financial Services portfolio.

About the role

Reporting to the Head of Financial Services, you’ll lead complex, multi-workstream programs from planning through to go to market implementation, optimise and drive scale before transitioning into business-as-usual operations.

You’ll establish clear governance, integrated delivery plans and effective processes for managing risks, dependencies, decisions and change. Working across Velocity and the broader Virgin Australia Group, you’ll help deliver projects that improve commercial outcomes, operational efficiency, customer experience, data quality and process visibility.

You’ll also:

Lead program governance, delivery roadmaps, reporting cadences and steering committee forums.

Coordinate multiple workstreams, milestones, dependencies and implementation activities.

Identify delivery risks, issues and decisions, providing clear options and recommendations.

Build strong relationships across commercial, operations, finance, legal, technology and digital teams.

Manage program scope, budgets, resources, benefits, risks and competing priorities.

Support business readiness, change management and the transition of projects into business-as-usual.

Track and report expected commercial, financial, customer and operational outcomes.

Work with suppliers, technology partners, system integrators and internal teams where required.

About you

You’re an experienced program or project manager who can bring structure, clarity and momentum to complex initiatives. You’re comfortable working across both technology and operational workstreams, influencing senior stakeholders and managing competing priorities in a fast-paced environment.

You’ll bring:

At least five years’ project or program management experience.

Experience delivering complex, multi-workstream programs with technology and operational components.

Strong governance, risk, dependency, change and stakeholder management skills.

Excellent written, verbal and presentation skills.

Strong analytical capability, including interpreting data and presenting clear recommendations.

A customer-focused approach to solution development.

The ability to build trusted relationships across all levels of an organisation.

Tertiary qualifications in business or a related discipline.

Experience in financial services, payments, cards, loyalty or another highly regulated, customer-facing environment will be highly regarded. Project management certification and knowledge of financial services platforms will also be beneficial.