Key Responsibilities:

Presales

• Understand and document the customer’s current state with the focus on their business pain points.
• Author a solution architecture document to address the pain points and create opportunities.
• Demonstrate how specific Sabre products help the customer grow. This may include conducting technical workshops for the customer’s product and technology team.

Implementation

• Train and provide technical consultancy to the customer’s product and technology team. Ensure they leverage the most optimized workflows and Sabre products.
• Drive smooth transition from the customer’s current setup to a full integration with Sabre.
• Document the customer’s workflows and how they map to Sabre APIs and other products.

Optimization

• Engage the customer regularly to drive continued partnership and identify opportunities. Keep up-to-date with and document changes in the customer’s workflows.
• Champion Sabre products to the customer to create technology stickiness.
• Champion the customer’s needs to Sabre product teams.

Team Collaboration

• Collaborate with Sabre commercial leaders and other members of the account team to drive customer engagements and new business pursuits.
• Add to and leverage regional team’s product and technology expertise.
• Build and manage relationship with Sabre product teams, ensuring roadmaps are aligned with customer needs and business goals.

Technical Consultation

• Be the face of Sabre technology to our customers. Maintain good relationship with the customers’ technology leaders and working-level teams.
• Be familiar with our customers’ current state of Sabre integration as well as their roadmaps. Regularly engage our customers through scheduled meetings, technology reviews, and other Sabre events.
• Be the voice of our customers to Sabre Product/Marketing team by articulating ongoing solutions, investment requirements, and associated business cases.

Qualifications and Education Requirements:

• Bachelor's degree or equivalent in information Systems or Business Administration.
• Minimum 5 years of experience in travel tech industry, with deep knowledge of travel agencies’ workflows, data connectivity and standards, and also their back-office operations.
• Experience in implementing, giving training and supporting travel agency booking platforms and APIs.
• Excel in customers presentation and consultation.
• Ability to manage multiple projects effectively.
• Ability to communicate in English, Cantonese and Mandarin.

Personal Attributes:

• Excellent communication and interpersonal skills.
• Strong analytical and problem-solving skills.
• Customer-obsessed with an innovative mindset.
• Independent worker who thrives in a highly matrixed global organization.