Key Responsibilities

• Responsible for the overall Product management of new Crew Tracking System
• implementation; become the knowledge champion of Crew Scheduling and Operations and focal point of contact with other stakeholders within FOP and external parties
• Work closely with cross-functional teams, including vendors, internal IT and key business stakeholders to support a high-profile transformation initiative. Escalate issues to senior management stakeholders to obtain the necessary guidance and clarity in situations where conflicting goals arise
• Develop, prioritize, and manage the business priorities for development and agree on a development product backlog throughout the entire project lifecycle.
• Provide leadership and advocate for change within Crew Operations, proactively challenging current process, and practices, while identifying improvement opportunities
• Identify existing processes that can be potentially reengineered, with a focus on automation /digitalization of manual & time intensive tasks to generate efficiency gains across the Crew Resources team
• Ensure the business readiness of the complete Crew Scheduling/Operations timeline aligning across Pairing, Rostering and Crew Operations. such as change in policy and procedures, detailed system design, training, skill set, and mind-set transformation
• Lead the user acceptance testing process; develop robust end to end test cases for validation of system logic and sign off to safeguard quality of deliverables developed within the replacement system
• Steer Crew Resources through the system cutover stage. Assess system readiness and drive the parallel run process before decommissioning of legacy Crew Tracking system
• Work closely with other departments such as Crew Planning, Flight Training, ISD (Inflight Services Department), IOC and other stakeholders to ensure that all Cathay process /requirements are supported by the new solution design

Requirements

• Bachelor or above in computer science, aviation, business management or related field, 8 years’ experience in relevant domain
• Experience in implementing Crew Operation/Tracking system, with strong knowledge in overall Crew Management process
• Experience in product management, with proven track-record of successfully launching, delivering and continuously enhancing products throughout their lifecycle.
• Experience articulating comprehensive roadmap with the people process technology capabilities required to deliver the business strategy
• Strong business acumen and ability to deep dive quickly into a new business domain.
• Strong analytical, project and product management skills, including a thorough understanding of how to interpret business needs and translate them into operational requirements
• Broad understanding of challenges and opportunities of airline operations, especially in areas such as operations control centre, flight planning, crewing, airport operations and aircraft maintenance.
• Broad understanding of innovation methodologies, design thinking, and agile frameworks
• Excellent strategic thinking and problem-solving skills, with the ability to analyse complex situations, make data-driven decisions, and provide actionable recommendations.