Key Responsibilities

• Engage Singapore-based PPS Club members, especially high-value customers to ensure a seamless travel experience through
• various pro-active initiatives
• Complaint resolution through win-win approaches and mitigating future lapses
• PPS Club events management for the purpose of hosting and interacting with Singapore-based members
• Conceptualize events by identifying suitable partners for possible collaborations either internally, or externally.
• Ensure smooth running of events and to actively engage members on event days

Requirements

• Degree in any discipline.
• At least 2 years’ relevant experience in customer service, airline industry or equivalent.
• Service-oriented and possess an outgoing personality.
• Strong verbal and written communication skills, presentation skills, people relationship skills, and a good team player.