Your responsibilities will include:

• Provide day to day SME support to the operation and governance of the Jeppesen scoped product solutions / services and training.
• Organise and deliver Jeppesen/DAS scoped product solutions training to the Kuwait Air Force (KAF) User, Manager and Administrator levels.
• Support aviation working groups as applicable.
• Maintain SME level awareness of the flight planning, and related product solutions, and technology.
• Provide remote or on-site problem-solving assistance.
• Oversees the support and delivery of the scoped services.
• Flight planning data validation and support.
• Delegate and direct service tasks; monitor progress of all current and pending services requests (open a support case for each for tracking) and provide status back to the organization of ticket status (salesforce).

To be successful in this role you will need the following Experience/Qualifications

• Minimum of five years aviation experience in the field of flight planning, either in flight operational or in a flight support function. 
• Aeronautical experience including Flight Deck operations, Piloting, Flight Planning (International), Aircraft Dispatch experience, Airline Operations, Military flight operations.
• Essential: Ex-military aircrew (or equivalent) experienced liaison
• Technical degree in a related field of study preferred.
• Pilot and or dispatcher License.
• Strong problem-solving skills.
• Strong Presentation Skills to C level audience
• Strong communication and customer relationship management skills
• Strong use of Microsoft Office Suite
• Strong use of salesforce