Overview

As the Performance Manager for this busy port, you will act as the vital link between senior leadership and the team on the ground, ensuring operational excellence and exceptional customer outcomes by engaging and motivating people.

Key Responsibilities

• Leading and developing a large frontline workforce, fostering a culture of accountability, engagement, inclusion and high performance.

• Partnering closely with the Airport Manager to maintain visibility across the operation, proactively identifying workforce challenges, risks and opportunities.

• Managing employee performance, including coaching, development conversations, performance reviews, recognition and addressing performance concerns where required.

• Leading recruitment activity across the airport, including workforce planning, selection, onboarding and supporting the development of future talent pipelines.

• Monitoring workforce requirements and reviewing operational rosters, responding to short-notice operational changes to ensure service delivery and business continuity.

• Supporting the resolution of employee concerns and workplace issues with empathy, professionalism and a solutions-focused approach.

• Leading and supporting airport change initiatives, ensuring clear communication, stakeholder engagement and successful implementation.

• Managing operational disruptions and crisis situations, providing calm, decisive leadership while maintaining a focus on safety, people and customer outcomes.

• Developing leadership capability across Team Leaders through ongoing coaching, mentoring and succession planning initiatives.

Requirements

• Has a genuine passion for people leadership, with proven experience leading large frontline teams.

• Builds strong relationships at all levels and is known for being approachable and making people feel heard.

• Maintains a strong understanding of their workforce, staying connected to day-to-day team dynamics, emerging issues and operational priorities.

• Has experience managing performance, development and employee relations matters with fairness, empathy and confidence.

• Can balance people outcomes with operational requirements, making sound decisions in a fast-paced and ever-changing environment.

• Brings experience in workforce planning, recruitment and talent development, ensuring teams are set up for both immediate and long-term success.

• Is highly organised and action-oriented, following through on commitments, responding to issues quickly.

• Communicates effectively, adapting their style to a range of audiences.

• Remains calm and solutions-focused during operational disruptions, roster challenges, employee concerns and other unexpected situations.