Role Introduction

Drive the design, delivery, support, and continual improvement of Cathay's network infrastructure, helping ensure critical technology platforms are secure, reliable, and aligned with business needs. Working within the Digital Workplace & Network team, you'll apply deep technical expertise across network engineering, cloud connectivity, security, change management, and operational support while contributing to the evolution of the broader infrastructure landscape.

You'll work across both strategic and operational initiatives, partnering with solution architects, IT strategy teams, project managers, vendors, and technology specialists to deliver infrastructure solutions throughout their lifecycle. From supporting multi-cloud environments and cloud-to-premise connectivity to managing network changes, resolving incidents, and identifying opportunities for innovation, you'll help balance technical excellence with business outcomes.

Your work will directly support the technology foundations that enable Cathay's people, operations, and customers to stay connected, contributing to a wider mission of moving people forward in life.

Key Responsibilities

• Item 1 of 10, Design, build, support, and maintain network infrastructure platforms in an efficient and cost-effective manner
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• Design, build, support, and maintain network infrastructure platforms in an efficient and cost-effective mannerItem 2 of 10, Develop and contribute to infrastructure engineering lifecycle documentation, including component versioning and patch management decisions
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• Develop and contribute to infrastructure engineering lifecycle documentation, including component versioning and patch management decisionsItem 3 of 10, Lead the technical implementation of infrastructure solutions and manage associated changes throughout the lifecycle
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• Lead the technical implementation of infrastructure solutions and manage associated changes throughout the lifecycleItem 4 of 10, Evaluate and apply emerging technologies to deliver innovative infrastructure capabilities that support business objectives
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• Evaluate and apply emerging technologies to deliver innovative infrastructure capabilities that support business objectivesItem 5 of 10, Track infrastructure requirements and manage technical dependencies, risks, assumptions, issues, and changes across project delivery activities
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• Track infrastructure requirements and manage technical dependencies, risks, assumptions, issues, and changes across project delivery activitiesItem 6 of 10, Resolve operational incidents, perform root cause analysis, and implement improvements to enhance platform stability and performance
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• Resolve operational incidents, perform root cause analysis, and implement improvements to enhance platform stability and performanceItem 7 of 10, Plan and manage business-as-usual infrastructure changes to maintain a high level of service and change success
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• Plan and manage business-as-usual infrastructure changes to maintain a high level of service and change successItem 8 of 10, Collaborate with architects, strategy teams, project managers, vendors, and other technology domains to deliver solutions aligned with Cathay's technology roadmap
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• Collaborate with architects, strategy teams, project managers, vendors, and other technology domains to deliver solutions aligned with Cathay's technology roadmapItem 9 of 10, Communicate infrastructure designs, recommendations, trade-offs, and technical guidance clearly to stakeholders and IT colleagues
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• Communicate infrastructure designs, recommendations, trade-offs, and technical guidance clearly to stakeholders and IT colleaguesItem 10 of 10, Gather, analyse, and refine infrastructure requirements while staying informed of corporate priorities and emerging industry developments
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• Gather, analyse, and refine infrastructure requirements while staying informed of corporate priorities and emerging industry developments

Requirements

• Item 1 of 10, Degree qualification in a technical discipline, with a minimum of 6 years of Information Technology (IT) experience, including at least 3 years in IT infrastructure
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• Degree qualification in a technical discipline, with a minimum of 6 years of Information Technology (IT) experience, including at least 3 years in IT infrastructureItem 2 of 10, Proven experience working within a complex IT infrastructure environment, with professional competency in at least one technical specialisation and a broad understanding of current and emerging technologies
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• Proven experience working within a complex IT infrastructure environment, with professional competency in at least one technical specialisation and a broad understanding of current and emerging technologiesItem 3 of 10, Strong communication, presentation, analytical, problem-solving, troubleshooting, root cause analysis, and decision-making skills, with the ability to work effectively with technical and business stakeholders
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• Strong communication, presentation, analytical, problem-solving, troubleshooting, root cause analysis, and decision-making skills, with the ability to work effectively with technical and business stakeholdersItem 4 of 10, Demonstrated ability to understand business and end-user needs, manage expectations, embrace change, align with organisational strategy, and leverage technology to improve efficiency and support innovation
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• Demonstrated ability to understand business and end-user needs, manage expectations, embrace change, align with organisational strategy, and leverage technology to improve efficiency and support innovationItem 5 of 10, Solid hands-on experience in multi-cloud environments, including Multi-VRF, dynamic routing, cloud networking, cloud network security groups, and connectivity between cloud and on-premise environments
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• Solid hands-on experience in multi-cloud environments, including Multi-VRF, dynamic routing, cloud networking, cloud network security groups, and connectivity between cloud and on-premise environmentsItem 6 of 10, Experience managing Layer 4 to Layer 7 (L4-L7) technologies, including cloud-based and traditional load balancers, firewalls, and network security solutions
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• Experience managing Layer 4 to Layer 7 (L4-L7) technologies, including cloud-based and traditional load balancers, firewalls, and network security solutionsItem 7 of 10, Experience with Virtual Private Network (VPN) technologies, including remote access, site-to-site VPN, and Dynamic Multipoint VPN (DMVPN), as well as troubleshooting both Wide Area Network (WAN) and Local Area Network (LAN) environments
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• Experience with Virtual Private Network (VPN) technologies, including remote access, site-to-site VPN, and Dynamic Multipoint VPN (DMVPN), as well as troubleshooting both Wide Area Network (WAN) and Local Area Network (LAN) environmentsItem 8 of 10, Knowledge of Software Defined Networking (SDN), two-factor authentication, network hardening, security scanning, data centre operations, Intrusion Prevention Systems (IPS), Intrusion Detection Systems (IDS), and host-based firewall technologies
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• Knowledge of Software Defined Networking (SDN), two-factor authentication, network hardening, security scanning, data centre operations, Intrusion Prevention Systems (IPS), Intrusion Detection Systems (IDS), and host-based firewall technologiesItem 9 of 10, Experience with Network Access Control (NAC), Authentication, Authorisation and Accounting (AAA) frameworks, Wi-Fi controller solutions, and hands-on routing and switching technologies
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• Experience with Network Access Control (NAC), Authentication, Authorisation and Accounting (AAA) frameworks, Wi-Fi controller solutions, and hands-on routing and switching technologiesItem 10 of 10, Cisco Certified Network Professional (CCNP) and/or AWS Certified Advanced Networking – Specialty certification is preferred, and availability to provide 24/7 support when required is essential
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• Cisco Certified Network Professional (CCNP) and/or AWS Certified Advanced Networking – Specialty certification is preferred, and availability to provide 24/7 support when required is essential