What are your contributions to the team?

•  Manage all activities within a designated geographical region to ensure superior customer support is maintained for the economic, safe and efficient use of Bombardier Business Aircraft products;

•  Be accountable for the overall success of the regional area including: overall financial & operational responsibilities; effective management of regional resources;

•  Manage the performance of staff through employee reviews (PMPs), goal setting, ongoing assessment and coaching; identify and addresses skill gaps of staff;

•  Provide guidance and ensure that the regional FSRs have the necessary resources and direction to meet objectives;

•  Champion employee specific issues and regional staff with applicable support departments;

•  Assist with scheduling Field Service Representatives (FSRs) to support contractual and discretionary requirements;

•  Foster strong strategic relationships /alliances within Bombardier, Operators, partner/suppliers and local regulatory authorities to ensure Bombardier and departmental goals and objectives are met;

•  Ensure proper application and administration of the Bombardier policies and Field Services procedures and protocols;

•  Provide direction to the FSRs and regional staff in order to obtain the necessary visas, permits and other obligations in order to meet host country/Operator requirements;

•  Anticipate and resolve complex regional problems that have implications beyond area of responsibility;

•  Ensure regional office deliverables are accurate, consistent and submitted on time;

•  Identify process improvement opportunities, prepare plans and drive implementation activities; 

•  Organize and participate in monthly regional governance;

•  Maintain up-to-date departmental databases with current and relevant data;

•  Schedule vacation and rotations to ensure proper customer coverage in region;

•  Represent the department management team at meetings as required;

How to thrive in this role?

•  You hold a University diploma in a technical field or a minimum of 10 years of relevant experience and previous management experience.

•  Familiarity with the region and familiarity of the Cultures of North Asia is considered a significant asset;

•  You have a thorough understanding of the OEM Product Support environment 

•  You have a wide and recognized technical knowledge of business aircraft;

•  You are comfortable in building relationships with customers and senior management;

•  You have a strong customer service focus;

•  You have strong leadership/management skills; 

•  You have excellent people and English communication skills (written / oral); 

•  You have the ability to build and foster positive relationships; 

•  You are self-motivated, autonomous, you are able to prioritize tasks and manage multiple time sensitive initiatives simultaneously; 

•  You are a people developer / team builder; 

•  You have strong organization/time management skills, with a focus on project management methodology; 

•  You are results oriented, have a strong decision making ability and must be able to demonstrate negotiation and conflict resolution skills; 

•  You have strong analytical capabilities and computer skills (Notes, Microsoft Office, etc.);

•  You are available to travel extensively.