JOB DETAILS

• Work type: Full-Time

• Location: Singapore

JOB DESCRIPTION

• The successful candidate will be part of a dynamic team tasked with managing partner accounts and merchants’ operations on SIA’s Digital Lifestyle Platform (Kris+).

KEY RESPONSIBILITIES

• Manage key accounts of Kris+ by ensuring revenue and transactions growth. Monitor merchant performance, ensure merchant ROI and identify expansion opportunities

• Plan and execute in-app marketing campaigns for Kris+ merchants

• Oversee end-to-end merchant journey and operational processes on Kris+. Lead and execute merchant onboarding, training and setup, merchant data management and development of merchant training materials

• Drive overall merchant adoption and success of platform.

• Manage the team that performs visits to merchant outlets. (The team provides timely operational support by helping cashiers to troubleshoot app issues and/or liaise with the Kris+ IT team to investigate and resolve the problem.)

• Propose and contribute to enhancements (process/ tech) to improve the merchant journey

• Provide valuable insights from the ground and market intelligence e.g. competitors’ and/or trending sales and marketing activities

REQUIREMENTS

• Possess a good bachelor’s degree in any discipline

• 2 to 5 years of relevant experiences, preferably in account management, merchant success or customer success teams

• Able to work effectively in a team

• Good communication skills, self-motivated and able to manage multiple stakeholders across multiple functions

• Passionate about delivering success and promised value proposition to the ecosystem players

• Experience in executing in-app marketing campaigns and experience using Canva will be advantageous.