Manager, Case Management Support

Company
QANTAS
Job Location
Australia, Australia / Nz
Job Role
Corporate
Contract Type
Full-Time
Salary
Posted Date
2025-03-26
Job Expiry Date
2025-04-09
Qualification
Bachelor’s Degree

What you’ll bring to the role:

  • Tertiary qualification in Employment Law/Human Resources/related field, or equivalent experience.
  • Proven experience in advising on individual people matters, including complex misconduct investigations and grievances.
  • Proactive approach with the ability to provide practical and pragmatic solutions to support business needs and deliver optimal Group outcomes.
  • Strong case management experience and the ability to provide advice in a consistent and timely manner.
  • Excellent relationship and stakeholder management skills and ability to relate to people at all levels of the organisation along with the ability to influence and negotiate.
  • Exceptional written and verbal communication skills and the ability to maintain documented audit trails, advice and investigations with a meticulous attention to detail.
  • High level conceptual, analytical and problem-solving skills and the ability to apply them in the management of cases.
  • Demonstrated skills using reporting to analyse trends and insights.
  • Sound judgement and ability to maintain appropriate confidentiality and discretion.
  • Experience in coaching, mentoring and leading others.
  • Ability to effectively and efficiently manage multiple projects and tasks.


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