Accountabilities

• Act as a service and engagement role model, coaching and developing the individual needs of each team member in order to create inflight service excellence
• Proactively develop cabin crew through targeted career progression modules ensuring both personal and career development plans in place
• Develop a strategy for IPO events, forums and workshops to foster engagement with the cabin crew community
• Conduct Cabin Crew performance review process and prepare the necessary reports
• Partner with the Inflight Performance and Operations Officers to effectively address performance issues and ensure that robust plans are in place to improve performance
• Develop strong working relationships with key stakeholders and champion the crew voice back to the business – training, service delivery, guest relations, HR, EAMC etc.
• Liaise with Manager Cabin Crew Operations, manager CARE, Manager Cabin Safety and Manager Cabin Crew on high profile and confidential matters relating to cabin crew operations and welfare
• Ensures that all GCAA legislation and international safety, security and operation standards are consistently maintained through close liaison with Manager Cabin Safety Procedures
• Ensures thorough investigation and evaluation of any incidents and shortfalls in cabin crew performance including safety and service issues in line with company policy and best practice
• Strives to improve personal performance through learning, feedback and taking responsibility for personal development. Additional duties and responsibilities may be assigned by Head of IPO, as required

Education & Experience

• Degree from a recognized university or professional qualifications in business and people management desired.
• Minimum of 10 years experience in the service industry . Flying experience an advantage. At least 5 years in a management position in a major airline or in the hospitality industry specifically in the area of people management . Experience working in a multi-cultural environment.
• Minimum of 5 years experience in a people management role is vital.
• Experience as operating cabin crew is preferred but not essential. Understanding of the challenges of a cabin crew role is mandatory