Key Accountabilities:

• Provide regulatory compliance advice to the DFO, SMS Manager, and other Stakeholders.
• Attend quarterly Safety Review Board meetings and monitors follow up actions.
• Provide ongoing regulatory compliance advice to the General Manager and the flight operations management team.
• Maintain the Voyage Report follow up system.
• Manage new projects as directed by DFO.
• Establish procedures for flight planning and ensure the effective and successful maintenance of the flight schedules of Company aircraft.
• Manage the induction training and the ongoing professional skills training of IOC staff.
• Continue developing Flight Centre computer system including Rockwell Collins Flight Operations System (FOS) and other flight scheduling/flight planning programs.
• Ensure the IOC management system including CTA-FOS and other flight scheduling/flight planning programs are effectively managed and maintained.
• Recruit, train and manage all IOC/Owner Services personnel.
• Manage and control day-to-day flying programme effectively including Flight Watch and schedule disruption recovery.
• Develop and implement training syllabus for Operations Control staff as per regulatory requirements.
• Monitor the performance of all Operations staff to ensure goals, standards and targets are set and achieved.
• Ensure close liaison is maintained between the Operations Control Centre, Dispatch, Scheduling, Owner services, Line Maintenance Control and Technical Planning.
• Liaise effectively with the Client Services and Commercial Departments to maintain the highest possible product delivery standards to clients.
• Supervise the general performance of the IOC during daily operations.
• Ensure compliance with regulatory requirements.
• Carry out duties in the event of an aircraft accident or incident in accordance with the requirements of the Operations Manual and Emergency Response Plan.
• Assist ad-hoc projects / tasks as instructed by the management.

Job Specifications

Education:

• Holding a Bachelor’s degree or above preferably in an aviation based discipline

Experience:

• Minimum 6 years’ dispatch experience in general aviation, with at least 2 years in Business Aviation.
• Minimum 2 years’ managerial or supervisory experience.
• Experience in the regulatory domain and interactions with civil aviation authorities.
• In-depth knowledge of flight planning platforms with certified and recognized training.
• Pro-active and positive mindset with strong and proven leadership skills.
• Goal-oriented, pragmatic and collaborative way of working.

Specific Competencies, Skills and Knowledge:

• FAA Certified dispatcher license holder.
• Fluent speaking in English and Mandarin.