Key Responsibilities

• Deliver excellent service to customers with warmth and professionalism and in accordance to company and leagal standards relating to service, food safety, health and safety 
• Present menus and demonstrate a thorough understanding of food and beverage items while ensuring customers are seated comfortably 
• Monitor customer satisfaction throughout their stay, engaging with them to gather feedback and addressing any concerns as needed 
• Bid farewell to customers professionally and address customer inquiries   
• Deliver start of shift duties such as stocking service counters, ensuring lounge seating area cleanliness 
• Provide on-the-job training to new employees, sharing operational knowledge, customer insights, and company and legal standards 
• Support Supervisor to ensure smooth day-to-day operations and assist the rest of the lounge team if required  

Requirements

• Right to work in Hong Kong
• Minimum age of 18
• HKCEE /HKDSE or Diploma in Hospitality or Food & Beverage or related disciplines is an advantage
• Standard of spoken/ written English and Cantonese. Putonghua is an advantage
• Relevant working experience in airport lounge, catering hospitality, fine dining, and sizeable luxury hotel or in similar capacity is an advantage
• Customer-oriented attitude, attention to detail, great teamwork, energetic with helpful and outgoing personality
• Ability to work under pressure
• Flexibility to work on shift schedules and work overtime if needed