Key Responsibilities

• Lead the front of house team to ensure lounge service excellence and compliance with company standards while collaborating with back-of-house teams on operations, food safety, and quality control for a world-class lounge experienceWork with Lounge Service Delivery Manager and Premium Service Team to deliver personalized and memorable experiences for premium customersSupervise food and beverage presentation, quality, and service speed, ensuring hygiene standards, stock handling, and financial procedures comply with company and legal requirementsOversee and ensure buffet and stock levels of all front of house items are properly maintained and replenishedOversee performance management and development of the front of house team, including training, coaching, well-being, grooming, and daily task delegationEnhance communication and foster strong work relationships and team spirit by leading the team by exampleDeal with complaints as and when required. Decide on service recovery measuresSeek ways to enhance quality of lounge experience e.g. through cost efficiency, innovation, technology, and support any relevant initiativesSupport the Lounge Service Delivery Manager by performing administrative tasks and collaborating with the airport manager for flight-specific duties, including handling VIPs and addressing operational issues for customers and airport teamBe abreast of hospitality or lounge industry trends and customer insights, suggest positive changes when applicable

Requirements

• Right to work in Hong KongMinimum age of 18
• Post-secondary qualificationsProficient of spoken and written English, Cantonese and Putonghua
• Minimum 7 years of experience in lounge operations, catering hospitality, fine dining, sizeable luxury hotel or similar capacity
• Experience in supplier management is an advantageStrong leadership and people management capabilities with solid supervisory experience
• Strong problem solving, decision making and organizing skillsStrong interpersonal skills with flair in delivering service excellence