About the Role

Are you an IT Service leader that thrives in keeping IT services running smoothly, reliably, and always improving? 

In this critical role, you will ensure services are running smoothly, reliably, and with a continual improvement mindset. 

Importantly, you will lead and inspire a team setting clear expectations by fostering analytical excellence and commercial acumen.

Additionally, you will be the key escalation point for 24/7 IT operations and lead major incident resolution. Own the Major Incident and Problem Management processes by driving fast recovery and preventing repeat issues.

A pivotal part of this role is to improve SLAs, lead service reviews, and influence vendor performance. Build clear, insightful dashboards in ServiceNow to help the business stay informed and make smarter decisions.

Join us and help shape the future of aviation technology—where every service you manage keeps the world moving.

About You

Degree qualified, you will demonstrate a minimum of 7+ years in ITSM & IT Operations with at least 4 years with ServiceNow. 

You are expected to demonstrate strong analytics, dashboard/reporting skills, leadership, vendor management, and stakeholder engagement skills.

We’d love to hear from you even more if you have expertise in Service Now modules (ITSM, ITOM, ITAM), you thrive in fast‑paced environments, love solving complex problems, and enjoy turning data into powerful insights, this role has your name on it.