Overview

Oversee the High-Level Control system for Changi Airport’s baggage-handling system to maintain peak performance, availability and cybersecurity.

Key Responsibilities

• Manage the BHS operations and maintenance contractor to ensure optimal HLC performance, availability and cybersecurity compliance.

• Analyse system data to identify risks and performance issues and develop improvements.

• Lead trials and projects that enhance the BHS HLC system with advanced technologies.

• Diagnose and resolve network and software issues and prevent recurrence.

• Manage end-of-service and end-of-life software and hardware upgrades.

• Define requirements, procure resources and manage innovation projects, including Site Acceptance Testing.

• Implement the Business Continuity Plan during BHS failures.

• Work with contractors and cybersecurity consultants on regulatory and Code of Practice compliance.

• Maintain ISO 27001 and Critical IT Infrastructure Code of Practice compliance, including vulnerability assessments and risk management.

• Maintain strong relationships with authorities, agencies, consultants, vendors and internal stakeholders.

Requirements

• Degree in Computer Science or a related field.

• At least five years managing enterprise IT networks, with certifications such as CCNP.

• IT-security certifications such as CISSP or CISM and knowledge of ISO 27001 and cybersecurity compliance are advantageous.

• Expertise in IT network infrastructure and security solutions.

• Strong knowledge of TCP/IP, DNS, DHCP and computer hardware.

• Proficiency with network-monitoring tools and project management.

• Excellent analytical and problem-solving skills.

• Familiarity with data analytics and visualisation tools is advantageous.