To be successful in this role, you will bring:

• Proven leadership experience in a large-scale, safety-first, and complex operational environment, with the ability to manage activity across multiple business areas and settings
• A strong customer focus, with a passion for delivering exceptional service and enhancing the end-to-end airport experience
• A collaborative and empowering leadership style, with the confidence to guide and lead outcomes aligned to strategic business priorities
• Demonstrated success in building team capability, coaching leaders, and building a culture of accountability, inclusion, and continuous improvement
• Strong analytical and planning capabilities, with a proactive and solutions-focused approach to problem-solving, including cost management and transformation initiatives
• Understanding of workforce planning principles and ability to leverage central teams for risk-based decision-making
• Excellent executive stakeholder management skills, with a track record of effective partnership across business units and external partners
• Experience working within Safety Management Systems and applying them in operational environments
• Sound experience in managing third-party contracts, ensuring service delivery standards are met and aligned to customer expectations