Job Description

Cebu Pacific puts people at the heart of service - be it our customers, clients, partners or employees. Our People Team is seen as a trusted advisor, a co-driver of change of the organization, who is empowered to transform the end-to-end journey of every Juan – from attracting the right Juan, to giving them the opportunity to develop their careers, improving their working experience, and helping them lead the airline towards better skies. As we continue to trailblaze in the aviation industry, we are in search for Moment Makers who share our values of breaking boundaries, never fearing failure or mistakes but rather always in the pursuit of new ideas and better solutions. 

At Cebu Pacific, our People Team goes beyond the traditional human resources – we design forward-thinking initiatives that prioritize employee well-being, career development, and a purpose-driven culture. Be a Moment Maker today and apply as HR Services Delivery Specialist. Visit our careers site to learn more about how your moment matters at Cebu Pacific: Cebu Pacific Careers Site 

Primary Responsibilities: 

• Process employee lifecycle transactions, including onboarding, transfers, promotions, employee movements, and separations.
• Maintain accurate and up-to-date employee records across HR systems.
• Prepare employment certificates, contract amendments, employment verifications, and other HR documents.
• Administer employee benefit enrollments, updates, and separations in coordination with internal teams and external providers.
• Serve as the first point of contact for employee inquiries on HR policies, benefits, records, systems, and processes.
• Generate HR reports and support payroll, audit, compliance, and management data requirements.
• Ensure HR transactions meet company policies, labor regulations, internal controls, and service-level commitments.

Support HR system enhancements, automation, and process improvements that strengthen service delivery and employee experience.

Qualifications: 

• Bachelor’s degree in Human Resources, Psychology, Business Administration, or a related field.
• At least 2–4 years of experience in HR Operations, HR Shared Services, HR Administration, or a similar HR support role.
• Experience in HRIS administration, employee records management, benefits administration, or payroll support.
• Working knowledge of Philippine labor laws and employee lifecycle processes.
• Strong customer service, communication, and stakeholder management skills.
• Highly organized and detail-oriented, with the ability to manage multiple priorities and deadlines.
• Demonstrates sound judgment, integrity, and discretion when handling confidential employee information.

Proficient in Microsoft Office; experience with Darwinbox, SAP SuccessFactors, or another HRIS platform is an advantage.

Why Join Us: 

• We are the first Great Place to Work ® certified airline in Southeast Asia. 
• We have been recognized as Best Employer Brand on LinkedIn for three consecutive years. 
• Be part of a forward-thinking team that values innovation and continuous improvement. 
• Play a key role in developing and nurturing the talents that drive our success. 
• Accelerate your career with access to extensive learning programs and leadership development initiatives, all under Ceb U, our corporate university. 
• Enjoy unique employee perks such as free travel for you and your family. Expanded coverage to common law partners and same sex partners! 
• Be assured of a comprehensive healthcare coverage upon hire. 

Note: This position is for an Individual Contributor and will be based in Pasay City, Metro Manila but currently follows a hybrid workplace flexibility arrangement. 

Your moment matters. Be a Moment Maker!