Responsibilities

• Oversee the operational functioning of HR in assigned countries 
• Manage employee process flows, including new hires, transfers, and terminations, ensuring data accuracy in the employee management system 
• Ensure smooth payroll cycles, including labor distribution records and leave accrual management 
• Oversee annual payroll activities, such as opening, closing, and taxation compliance in each country 
• Manage and coordinate payroll-related employee queries 
• Monitor changes in labor and social security laws in collaboration with service providers, ensuring compliance 
• Identify opportunities for process improvement and automation, communicating changes to stakeholders 
• Participate proactively in labor, tax, and internal audits 
• Oversee hire-to-retire process flow and serve as the escalation point for issues or delays 
• Manage external service providers, ensuring timely execution of SLAs and resolving escalated issues 
• Track, report, and ensure KPI realization aligns with required standards 
• Escalate potential risk factors to the Regional HR Manager when necessary 
• Prepare regular and ad hoc executive reports 
• Support long-term value creation and process redesign initiatives with Regional and Senior HR Managers 

People Management 

• Ensure effective workforce management for operational tasks 
• Monitor capacity and resources for HR Specialists 
• Establish a stable knowledge management base for continuous business operations 
• Provide ongoing performance feedback to Specialists 

Experience

• 3-5+ of overall experience with 2+ years of experience delivering and managing high-quality HR services in a fast-paced environment 

Hard skills

• Advanced experience in core HR procedures 
• Proficiency in MS Office; experience with SAP/Payroll systems is an advantage 

Education

• Bachelor’s or Master’s degree 

Language

• Fluent English (both written and spoken); additional European language is a plus 

Skills and competencies

• Analytical thinking and problem-solving abilities 
• Strong organizational skills and a continuous improvement mindset 
• Good communication and people management skills 
• Tech and digitalization affinity