Overview

Great opportunity within our Digital team responsible for the Qantas Business Rewards platform (B2B)

Opportunity to deliver customer facing digital products for the Qantas Business Rewards Loyalty Program

Full-time permanent position based at our new Product and Innovation Centre in Adelaide

Key Responsibilities

• Maintain the integrity of Digital Platforms and Products within the Qantas Business Rewards online booking tool and Business Account

• Work with an array of stakeholders, departments, and external vendors

• Provide subject matter expertise on product capability

• Deliver enhancements and manage day-to-day operations of digital products

• Review incoming product queries from business units, external organizations, or customers

• Develop reports providing insights on trends and opportunities

• Ensure newly delivered products work for customers in a production environment

• Investigate, track, and resolve technical product and software issues

• Raise and manage defects and solution documentation

• Develop and maintain user-guides, internal knowledge articles, and product documentation

• Use collaboration tools such as JIRA and Confluence to document and manage stories

• Engage and manage stakeholders

• Comply with legal, regulatory, and corporate stipulations

• Communicate effectively with excellent written and verbal skills

Requirements

• 5+ years of experience using global distribution systems (GDS) technology, preferably Amadeus

• 5+ years of experience working in a travel industry, digital, or operations support role

• 2+ years of experience in digital products and agile ways of working

• Experience working in a travel agency or familiarity with travel management/reservation products

• Experience in IATA Fares and Ticketing I and II is highly regarded

• Familiarity with fares and ticketing procedures, including fare displays, pricing, and PNR creation

• Ability to operate with autonomy to identify problems and provide recommendations

• Strong analytical and problem-solving skills

• Experience with collaboration tools like JIRA and Confluence

• Strong stakeholder management skills