ABOUT YOUR SKILLS



• Overall 12+ years of experience at a senior level with 5 years of customer facing experience delivering IT services to internal or external customers
• Extensive experience in leading discussions with customers at senior to mid management level
• 3+ years of experience in Airline / Air Transport industry- Experience in a complex multi-cultural matrix management organization- Experience of continuous service improvement methods
• Experience in coaching a team
• Bachelor's degree in IT Telecom or Business or equivalent
• SITA Service Management Certification Level 2- ITIL Service Management Certification as per SGS standards
• Depending on the solution scope of each customer assignment specific certifications and in-house education is required