Role Introduction

Reports to: Service Excellence Lead

If you are attracted by the dynamic airport operations and hold a strong passion in providing a great customer experience, we look forward to welcoming you to join our largest airport servicing team at Hong Kong International Airport.

Being the face of a great airline, you will be interacting with passengers from different cultures, putting our passengers at ease before their flights. At times, you will be acting as a Brand Ambassador to tackle challenges brought to you by various factors.

**Promising and Structured Career Development in Airport Service Delivery Department**

Customer Services Officer III > Customer Services Officer II > Service Excellence Lead > Manager on Duty > Duty Manager

Upon relative skills attainment and fulfillment of predetermined performance criteria, you will be rewarded with a progression at 18 months of service or above.

Key Responsibilities

• Item 1 of 5, Be the brand representative to provide great customer experience at the airport, Sky Pier Terminal, and designated pre-flight registration locations
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• Be the brand representative to provide great customer experience at the airport, Sky Pier Terminal, and designated pre-flight registration locations Item 2 of 5, 
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• Deliver a seamless airport experience to our passengers from check-in to boarding Item 3 of 5, 
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• Provide efficient and courteous assistance at various locations such as check-in counters, departure and arrival areas Item 4 of 5, Opportunities to assist some behind-the-scenes operations tasks
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• Opportunities to assist some behind-the-scenes operations tasks Item 5 of 5, 
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• Prepare flight-related documentation to ensure safe and on-time operations 

Requirements

• Item 1 of 8, Right to work in Hong Kong
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• Right to work in Hong KongItem 2 of 8, Minimum age of 18
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• Minimum age of 18Item 3 of 8, High school graduate or above
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• High school graduate or aboveItem 4 of 8, 
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• Good command of spoken English and Cantonese. Proficiency in Putonghua is an advantageItem 5 of 8, Fresh graduates are welcome. Candidates with 1.5 years or more of experience in any airline or in the hospitality/service industry, will be considered experienced Customer Services Officers and offered a competitive package
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• Fresh graduates are welcome. Candidates with 1.5 years or more of experience in any airline or in the hospitality/service industry, will be considered experienced Customer Services Officers and offered a competitive packageItem 6 of 8, 
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• Flexibility to work shift schedules (including overnight, weekend, and public holidays)Item 7 of 8, 
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• Customer service-oriented attitude and good communication skillsItem 8 of 8, 
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• As the position is a Safety‑Sensitive Role, you are required to pass a pre‑employment drug test in accordance with the HKCAD Guidance for Screening of Psychoactive Substances (CAD373)

Benefits

• Item 1 of 7, Being part of a world-class service brand to be proud of
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• Being part of a world-class service brand to be proud ofItem 2 of 7, World-class training and a structured career progression path
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• World-class training and a structured career progression pathItem 3 of 7, A safe and collaborative working environment which embraces a diverse and inclusive culture
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• A safe and collaborative working environment which embraces a diverse and inclusive cultureItem 4 of 7, Special allowance(s) is entitled to overnight and public holiday shifts
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• Special allowance(s) is entitled to overnight and public holiday shiftsItem 5 of 7, Medical coverage & other flexible benefits
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• Medical coverage & other flexible benefitsItem 6 of 7, Flexible retirement scheme
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• Flexible retirement schemeItem 7 of 7, Discounted travel for you and your family
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• Discounted travel for you and your family