support to customers

• Item 3 of 9, Assist customers in purchasing and self-serving seamlessly through our websites and mobile application

• Assist customers in purchasing and self-serving seamlessly through our websites and mobile application

• Item 4 of 9, Handle reservations, ticket issuance and re-issuance for travel plan alterations, and process upgrades for loyalty and frequent flyer members

• Handle reservations, ticket issuance and re-issuance for travel plan alterations, and process upgrades for loyalty and frequent flyer members

• Item 5 of 9, Assist customers in resolving service disruptions, e.g. determine alternate flight options for delayed, cancelled or missed flights, change or rebook when irregularities occur

• Assist customers in resolving service disruptions, e.g. determine alternate flight options for delayed, cancelled or missed flights, change or rebook when irregularities occur

• Item 6 of 9, Meet key contact centre performance goals in terms of customer satisfaction, quality, productivity and key performance metrics

• Meet key contact centre performance goals in terms of customer satisfaction, quality, productivity and key performance metrics

• Item 7 of 9, Capture every sales opportunity to improve revenue generation

• Capture every sales opportunity to improve revenue generation

• Item 8 of 9, Respond to feedback and general enquiries from worldwide 24 x 7

• Respond to feedback and general enquiries from worldwide 24 x 7

• Item 9 of 9, Support Customer Contact teams around the world when required

• Support Customer Contact teams around the world when required

REQUIREMENTS

• Item 1 of 9,

• Right to work in Hong Kong

• Item 2 of 9,

• Minimum age of 18

• Item 3 of 9, Good command of spoken and written English and Japanese, obtaining Japanese Language Proficient Test (JLPT) N2 qualification or above is an advantage

• Good command of spoken and written English and Japanese, obtaining Japanese Language Proficient Test (JLPT) N2 qualification or above is an advantage

• Item 4 of 9, Fresh graduates are welcome

• Fresh graduates are welcome

• Item 5 of 9, Proficiency in PC operation

• Proficiency in PC operation

• Item 6 of 9, Customer service-oriented attitude with good communication and problem solving skills

• Customer service-oriented attitude with good communication and problem solving skills

• Item 7 of 9, Good team player with an ability to work independently

• Good team player with an ability to work independently

• Item 8 of 9, Ability to work in an organised and focused manner

• Ability to work in an organised and focused manner

• Item 9 of 9, Ability to work under pressure

• Ability to work under pressure