JOB DETAILS

• Work type: Full-Time

• Location: Singapore

JOB DESCRIPTION

RESPONSIBILITIES

• The successful candidate will be a part of the Customer Affairs Department, within the Customer Services & Operations Division. He/She will play an important role in managing and building relationships with SIA customers. Responsibilities

• Attend to customer feedback promptly and take actions to restore customer confidence.

• Work closely with various business units to establish the cause of customer concerns and address servicing gaps.

• Participate in various projects and initiatives to raise customer service standard as assigned.

REQUIREMENTS

• Diploma in any discipline.

• Preferably 3 to 5 years’ working experience in customer service roles or working experience in the airline industry.

• Possess emotional maturity and passion for customer service, as well as excellent interpersonal and communication skills.

• Have a flair for and enjoy writing.