Key Result Responsibilities

• Process bookings, visas, and travel arrangements for clients accurately and efficiently, ensuring compliance with company procedures.
• Effectively upsell and promote products and services to achieve revenue targets.
• Build long-term relationships with clients and partners, ensuring confidentiality and maintaining operational excellence.
• Focus on enhancing financial growth and customer experience through market research and tailored offerings.
• Deliver outstanding customer service across all communication channels, adhering to company policies and service SLAs.
• Address client queries promptly, manage complaints calmly, and escalate issues through appropriate channels when necessary.
• Maintain a comprehensive understanding of services and systems (Air & Land arrangements).
• Finalize DSR (Daily Sales Report) and documentation on the issuance day to ensure seamless reporting.
• Foster collaboration by sharing knowledge and information with colleagues.
• Work flexible shifts, including weekends and holidays, and handle workloads effectively under pressure.
• Be adaptable to perform duties in different branches and locations based on business needs.

Qualifications (Academic, training, languages)

• Bachelor’s/ Master’s degree in travel/management/hospitality or related field.
• Certifications in sales management or IATA or related areas would be an advantage.

Work Experience

• Minimum 3 years of experience within the travel industry.
• Proficiency with Microsoft Office Suite and CRM software.
• Previous experience using travel systems (like Galileo/Amadeus/Sabre or similar) would be an advantage.