Responsibilities

• Be the focal point between Airbus and customer with regards to Support & Services
• Coordinate support disciplines and expert (within AH Group), in order to provide a quick and adequate solution towards customer needs
• Manage and follow through all aspects of the HCare contract deliverables
• Ensure customer satisfaction, needs or expectations are managed within AH
• Perform annual customer visit/review on the contract performance & attend to customer's issues if any
• Set-up dashboards and KPIs to follow the customer fleet serviceability and any open topics
• Costing management and coordination with the different stakeholders to provide on time costing and management of simple offer with customer
• Manage Support & Services Contract from kick-off until delivery (execution)
• Set-up the customer sheet / maintain and update any contractual amendments (over & above (O&A), workscope, contractual turn-around time (TAT),....)
• Ensuring all projects are executed "on-time" and "on-cost, maintain cost and revenue forecast (C@C) on monthly basis
• Ensure contract closure (work order, deliverables, invoicing,..) and post nnortem analysis if required
• Ensure contract performance target (quality, cost, customer satisfaction)
• Manage and collect customer surveys and feedback
• Manage financial health and performance of the contract
• Ensure correct and regular reporting to customer (on weekly Basis)
• Upkeep and live Airbus Values, Leadership Model and Code of
• Conduct to be exemplary to others and to promote and increase the awareness of Airbus Values, Leadership Models and Code of Conduct.
• Carry out any other task as directed by the superior.
• Other duties reasonably determined from time to time by the Company

Personal & Interpersonal Skills

• Ability to work with all levels of employees in a multi-cultural and international setting
• Strong communication skills and good command of written and spoken English

Minimum level of education or certification

• Bachelor Degree + 3

Experience & skills that the employee must have in order to fill the position.

• 5 years of experience in contract, project management and customer support
• A good working knowledge of Microsoft Office, including Project, Google suite, SAP
• Good understanding of MRO activities (part-145 regulation)
• Knowledge on Airbus Products is an added advantage •