Your Responsibilities

• Work hand in hand with Sales Vice Presidents in Region to:
• Develop and execute account management strategies to maximise retention
• Track Member pacing and flight activity to identify:
• Add-on, upsell and early renewal opportunities
• Risk to be addressed and mitigated
• Leverage commercial tools to increase conversion of Member quotes
• Monitor agreement anniversary and payment dates, to ensure smooth transition
• Identify strategic customer referral opportunities
• Key point of contact for Billing and Accounts Receivable, to support on queries and payment resolution
• Meet with Client Services Directors and Program Sales Vice Presidents to discuss and strategize on operational and commercial matters pertaining to Members
• Work with Private World and Marketing teams to optimise Member engagement

Required Skills, Qualifications, and Experience

• Experience in account management, customer success or business development role
• Experience in private or business aviation will be an advantage however is not essential
• Advanced interpersonal skills and proven relationship-builder. You are professional, articulate and possess a natural gravitas that enables you to influence effectively at all levels
• Strong commercial acumen and advanced analytical skills, enabling you to work with data to identify opportunity and risk, formulate solutions and make recommendations
• Works with exact accuracy and maintains thorough attention to detail even when working under pressure