Role Introduction

To execute the commercial strategies for the port in order to surpass revenue targets and commercial Key Performance Indicators as well as to actively support the port

management team to drive service excellence and delivery on the cargo services strategy.

To assist with operational and reservation functions including oversight of suppliers to

ensure full compliance with company and regulatory requirements and service levels.

Key Responsibilities

Revenue Generation (Commercial)

• Implement the Cargo Business Plan in alignment with local cargo strategies and specified Key performance Indicators
• Assist the Cargo Manager(s) and coordinate with the Cargo Sales Officers to achieve revenue target and generate ancillary revenue by actively seeking support from customers

Customer Services

• Coordinate with Outdoor Sales to provide customer-centric solutions to customers
• Manage the day-to-day relationship with stakeholders from all sales channels for revenue generation purposes
• Provide superb sales and customer service in all commercial customer touch points so as to drive premium selling rates and regular business
• Update customers with shipment status in a timely manner, providing solutions as appropriate

Support Services

• Support cargo reservations and bookings, while providing exemplary customer service
• Coordinate between engineering, airport operations, air traffic control and vendors
• Coordinate cargo service activities between sales, operations and ground handling in order to ensure efficient handling of shipments
• Assist in managing Ground Handling Agent and other supplier performance and provide guidelines and instructions as required and report issues as appropriate
• Coordinate weather diversions at diversion sites as well as support diversion of Cathay Flights when required
• Support in an Emergency and Accident role as and when required
• Support Station Training activities as instructed by the Area Cargo Manager or Duty Manager
• Assist to ensure compliance and conformance to regulatory and internal safety, security, quality, and procedural requirements
• Support the established performance targets through operational oversight and participation
• Conduct quality check programmes established by Head Office and participate in audits

Efficiency Improvement

• Support Cargo Manager to implement programmes on e-initiatives to drive penetration of e-Bookings and other Agent Self -Service functions

Requirements

Academic Qualifications

• Tertiary or Diploma degree

Knowledge, Skills, Training and Experience

• Minimum 2 years’ experience in cargo industry is an added advantage
• Supervisory experience of at least 1 year is an advantage
• Prior customer service experience with demonstrable customer service orientation
• Excellent communication skills
• Highly attentive to detail
• Working knowledge in MS Word, Excel and PowerPoint
• Good analytical, problem solving and planning skills
• Ability to work independently
• Knowledge of CHAMP CargoSpot systems is an advantage
• Adapts to change easily

Benefits

• Be part of the Cathay Pacific family and join a dynamic team culture working for one of the world’s Top Global Airlines.
• Make the most of your leave and take advantage of travel industry discounts including airfares, hotels, tours and car hire.
• Fly high with career development opportunities to diversify your skills and experience within the Cathay Pacific family.