Support Services

• Support cargo reservations and bookings whilst providing exemplary customer service

• Provide vendor notification for on time and delayed flights daily

• Assist in managing Ground Handling Agent and other supplier performance and provide guidelines and instructions / reporting as required

• Support the achievement of established performance targets through operational oversight and participation

• Prepare flight documentation for crew and Customs

• Check and review post flight documentation

• Prepare post flight reports in a timely and accurate manner

• Provide freighter catering uplift and last minute changes

• Coordinate effectively between engineering, airport operations, air traffic control and vendors to ensure smooth communication and service provision

• Coordinate cargo service activities between sales, operations and ground handling in order to ensure efficient handling of shipments

• Communicate effectively via various channels to stakeholders including customers, airport and cargo operations, suppliers, flight crew etc.

• Coordinate diversion of Cathay Pacific / Air Hong Kong flights when required

• Assist with crew administration and support matters at the port

Requirements

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Ramp Coordinator (RCO)

• Monitor and ensure the required procedures are properly carried out by the Ramp Handling Operator and the Cargo Terminal Operator particularly with special cargo, movement of in/out cargo and mail units on an ad-hoc basis, loading and unloading of freighter, etc.

• Monitor the optimisation of space utilisation for loaded Unit Load Devices and the belly of freighters

• Ensure aircraft searches required by the Security Programme are conducted prior to loading

• Maintain good communications with captain-in-command, Ramp Handling Operator, Cargo Terminal Operator and the Cargo Office

• Liaise closely with the Cargo Office to provide up to date information of freighter positioning when there is disruption of schedule

• Quickly resolve issues on the ramp as required

• Ensure safe operations are maintained at times particularly during loading and unloading of freighters

• Assess the cause of any delay and provide recommendations to the immediate supervisor on accountability for the cause and solution

• Monitor the acceptance and release of such special cargo as animals, engine, vehicle, bulky shipment, and odd-sized item,

• Coordinate the activities in the warehouse and conduct quality checks on cargo handling from the Cargo Terminal Operator and the Ramp Handling Operator