Key Responsibilities

What You’ll Do

Drive Commercial Performance

• Support the execution of the Cargo Business Plan to exceed revenue targets and KPIs.Item 2 of 4, Work with Cargo Managers and Sales Officers to optimise capacity and secure new revenue opportunities.
• Work with Cargo Managers and Sales Officers to optimise capacity and secure new revenue opportunities.Item 3 of 4, Build strong, trusted relationships with customers and stakeholders across all sales channels.
• Build strong, trusted relationships with customers and stakeholders across all sales channels.Item 4 of 4, Promote Cathay’s cargo products and solutions, ensuring customers experience our premium service at every touchpoint.
• Promote Cathay’s cargo products and solutions, ensuring customers experience our premium service at every touchpoint.

Deliver Outstanding Customer Service

• Respond to enquiries and manage bookings promptly and professionally.Item 2 of 3, Provide proactive shipment updates and creative, customer‑centric solutions.
• Provide proactive shipment updates and creative, customer‑centric solutions.Item 3 of 3, Represent Cathay with care and consistency in all customer interactions.
• Represent Cathay with care and consistency in all customer interactions.

Support Operational Excellence

• Assist with reservations, flight documentation, and post‑flight reporting.Item 2 of 4, Coordinate with internal teams, ground handlers, suppliers, and flight crews to ensure seamless cargo operations.
• Coordinate with internal teams, ground handlers, suppliers, and flight crews to ensure seamless cargo operations.Item 3 of 4, Monitor vendor performance and ensure compliance with regulatory and Cathay standards.
• Monitor vendor performance and ensure compliance with regulatory and Cathay standards.Item 4 of 4, Support diversion handling, station training, audits, and administrative tasks as required.
• Support diversion handling, station training, audits, and administrative tasks as required.

Champion Safety and Quality

• Fulfil day‑to‑day responsibilities as an Operational Duty Holder (as applicable).Item 2 of 3, Ensure all safety, security, and quality procedures are followed without compromise.
• Ensure all safety, security, and quality procedures are followed without compromise.Item 3 of 3, Proactively contribute to a culture of safety — because at Cathay, safety is everyone’s responsibility.
• Proactively contribute to a culture of safety — because at Cathay, safety is everyone’s responsibility.

E&A

• Emergency and Accident and Crisis Response responsibilities as required

Grow and Lead

• Provide guidance and support to team members, encouraging collaboration and a positive team spirit.Item 2 of 3, Lead by example, demonstrating Cathay’s core values in your everyday work.
• Lead by example, demonstrating Cathay’s core values in your everyday work.Item 3 of 3, Engage in ongoing performance and development conversations to grow your skills and career.
• Engage in ongoing performance and development conversations to grow your skills and career.

Requirements

What You Bring

• Tertiary educationItem 2 of 7, Preferably 2+ years’ experience in the cargo industry
• Preferably 2+ years’ experience in the cargo industry Item 3 of 7, 
• Supervisory experience of at least 1 year is an advantageItem 4 of 7, 
• Prior customer service experience with demonstrable customer service orientationItem 5 of 7, Excellent communication, attention to detail, and problem‑solving abilities.
• Excellent communication, attention to detail, and problem‑solving abilities.Item 6 of 7, Proficiency in MS Office; knowledge of CHAMP CargoSpot is a plus.
• Proficiency in MS Office; knowledge of CHAMP CargoSpot is a plus.Item 7 of 7, Ability to work independently and adapt to change in a dynamic environment.
• Ability to work independently and adapt to change in a dynamic environment.