COMPANY DESCRIPTION

Let your passion fly!

We’re proud to be one of the world’s leading airlines. Our reputation is built on a long track record of success, an ongoing commitment to our home Hong Kong, and on the delivery of customer service that’s straight from the heart. All of this is possible due to our talented people who share our passion for aviation and our commitment to being the best. Our global family can open up a world of opportunities for you. This means that your first role at Cathay Pacific won’t be your last. It could take you anywhere.

Join us and discover just how far you can go!

ROLE INTRODUCTION

To execute the commercial strategies for the port in order to surpass revenue targets and commercial Key Performance Indicators as well as providing fit for purpose solutions to customers.

KEY RESPONSIBILITIES

REVENUE GENERATION

• Help to implement Cargo Business Plan in alignment with local cargo strategies and specified Key Performance Indicators

• Support the Cargo Manager(s) and coordinate with the Cargo Sales and Reservations Officers to achieve revenue target and generate ancillary revenue

• Assist the Cargo Manager(s) to negotiate and execute sales contracts as required

• Help to generate revenue with the perspective of sales channels, product sales and offline sales development

• Champion Cathay products and provide excellent and consistent product solutions to customers

ACCOUNT MANAGEMENT AND SALES ADMINISTRATION

• Conduct regular reviews of accounts’ performance and seek additional revenue opportunities from each account

• Coordinate with the Indoor Sales Team to provide customer-centric solutions to customers

• Assist in setting the annual revenue budget and Cargo Business Plan as required

• Manage the day-to-day relationship of client-servicing with customers to support revenue generation

• Collect, analyse and report market conditions, trends and activities as requested

• Provide superb sales and customer service in all customer touch points so as to drive premium selling rates and regular business

• Implement programmes on e-initiatives to drive penetration of e-Bookings and other Agent Self-Service functions

PARTNERSHIPS AND EXTERNAL LIAISONS

• Assist the Cargo Manager(s) to manage relationships with shippers, key industry and trade partners and associations so that the Company’s interests are well represented

• Give recognition to, and earn the loyalty of our highest value customers, including Cargo Clan Elite members

E&A

• Emergency and Accident and Crisis Response responsibilities as required

REQUIREMENTS

ACADEMIC QUALIFICATIONS

• High school graduation

KNOWLEDGE, SKILLS, TRAINING AND EXPERIENCE

• Minimum of 2 years’ experience in airline cargo sales, operations or customer service

• Knowledge of CHAMP CargoSpot System is an advantage

• Strong communication and client management skills

• Sensitive to confidential data and numbers

• Proven success record in setting and achieving goals

• Ability to work independently

• Proficiency in the use of Microsoft Office Systems