How you’ll make an impact 

• Manage GHA partnerships, ensuring SLA’s and operational targets are consistently met, driving customer satisfaction and regulatory compliance. 
• Oversee and enhance the effectiveness of the ULD network through strategic management across multiple service providers, with a heavy focus on adopting new digital ways of working. 
• Ensure rigorous compliance by leading audit reviews, reporting, and proactive resolution of compliance-related issues. 
• Act as the key escalation point for operational challenges, vendor issues, and customer concerns, resolving matters swiftly and effectively. 
• Provide expert interpretation and advisory support on regulatory requirements impacting cargo operations. 
• Partner closely with Air New Zealand’s ramp teams, ensuring efficient and seamless cargo transitions between aircraft and Cargo Terminal Operations. 
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Ideally you will have 



• Significant senior-level experience (15+ years) managing multiple complex international airport operations. 
• Proven experience in Cargo Terminal Operations or Airline Standards would be highly advantageous. 
• A university degree in business or another relevant operational discipline. 
• Exceptional relationship-building skills and the ability to manage complex operational and compliance challenges effectively.