Key Responsibilities

• Responsible for the overall digital product development, he/she will be assigned to support the product owners on one or more products, such as cargo customer relationship management system, case management system, cargo fronline operations mobile app, website, etc. depends on business need.
• Work in agile delivery team and support on business requirement collection, user story creation, development prioritisation, UAT and release planning and communication.
• Be the key contact for global users in Cathay Cargo network on on-going feedback collection and improvement
• Monitor the performance of the digital products including but not limited to errors and pain points.
• Work closely with IT to ensure latest technologies are in use and are applied across cargo digital products

Requirements

• Bachelor Degree in related discipline is required; minimal experience of 2-3 years working in the digital-related field is required
• Strong digital product management background in driving user engagement and communication and for improvement on internal working efficiency
• Advanced understanding of Scrum and Agile methodologies; advanced experience in design thinking
• Experience in Salesforce Salescloud or any other customer relationship management system is a plus; experience in any case management system/workflow management system is a plus
• Good project management skills; good commercial and operation acumen, with switch thinking ability from end users’ view
• Cargo industry experience is a plus
• Strong analytical, planning, problem solving and organising skills with the ability to independently manage and prioritise multiple tasks within defined time constraints
• Strong communication and interpersonal skills. Able to interact with people at all levels and from different cultural backgrounds
• Good command of both spoken and written English
• Experience of working in a large complex organisation is a plus