Day to day

As an Account Manager, you will:

• Manage and grow a portfolio of key freight forwarders, shippers and commercial partners across NY & NJ.
• CRM/Salesforce management and analysis of market data to identify new business opportunities
• Conduct regular customer visits, with a minimum expectation of five in-person meetings per week.
• Travel regionally (approx. 15–20% annually) to support markets including Chicago, Boston and Washington.
• Develop tailored customer plans to retain business, win new opportunities and drive profitable revenue.
• Use commercial insights, FAB data and performance trends to shape proposals and engage collaboratively with Revenue Management.
• Identify dormant or low-volume accounts and re-establish strong Virgin Atlantic presence.
• Build trusted, long-term relationships through consistent communication, problem solving and service excellence.
• Partner closely with JFK Cargo Operations and internal teams to resolve issues, share insights and support service performance.
• Represent Virgin Atlantic Cargo with professionalism, positivity and a hospitality-focused approach when delivering both good and challenging news.

About you

You will have:

• A strong sales mindset and proven experience in a commercial, customer-facing role.
• Background in airline cargo, freight forwarding or logistics would be a great to have
• Experience in travel, hospitality or other customer-centric sectors is also welcome.
• Confidence managing multiple priorities in a fast-moving commercial environment.
• Exceptional relationship-building skills with the ability to influence, engage and build trust quickly.
• A self-starter mentality with the drive to be out on the road and proactively develop new opportunities.
• Strong communication and commercial insight, using data to guide decisions.
• Ability to collaborate effectively with internal teams including Operations, Revenue Management, Capacity and Sales Leadership.
• The right to live and work in the US, with the ability to travel across regions to meet customers.