Key Responsibilities

Manage the Cargo iQ certification programme

• Ensure the Cargo iQ programme complies with the IATA Cargo iQ certification requirements
• Support and facilitate the preparation of Cargo iQ audit by external auditors
• Update and maintain Cargo iQ quality manual and training material, and Cargo iQ-related operational procedures in Cargo Procedures Manual (CPM)

Improve quality of cargo handling by Service Providers (Internal)

• Establish divisional KPI of Cargo iQ metrics (shipment milestones: Ready For Carriage/Notify For Delivery);
• Monitor data quality of freight status (Cargo iQ) milestones received from service providers; 
• Investigate and review with stations on recurring irregularities and failures to conduct root cause analysis, and recommend corrective measures to improve service handling;
• Administer disputes received from stations regarding Cargo iQ failures; 
• Conduct validation and verification tests of Cargo iQ-related messaging with new Ground Handling Agent (GHA), when required.

Improve service quality and experience to Customers (External)

• Regular engagement with Cargo iQ forwarders & Global Partners on data quality issues;
• Generate monthly/cumulative performance scorecards of Cargo iQ metrics to Cargo iQ forwarders and Global Partners;
• Conduct root cause analysis of the failures and data irregularities;
• Recommend and track implementation of corrective & preventive actions taken by the relevant stakeholders; 
• Maintain/update Cargo iQ shipment milestones in Encore. 

Custodian of the Aircargo eXchange Information System (AXIS) system and its suite of applications:

• Support the continued development and enhancement of AXIS to meet any new dynamic requirements and expectations from business units; 
• Collect feedback and ensure users are well-trained and confident with using the various applications in AXIS;
• Conduct UAT of any new Cargo iQ-related changes which impact iCargo, AXIS and any operations systems;
• Conduct webinar/workshops when implementing any new updates/enhancements in AXIS to the network,

Represent and participate in the bi-annual Cargo iQ working group - and in at least one of its sub-working groups. 

Administrative and project duties as assigned

• Conferences/Events – participate in the Global Ops Conferences and IATA events, when required.
• Ad hoc projects/studies;
• Coordination for system activities affecting operations;
• Conduct integrated cargo warehouse audits.

Requirements

• Bachelor’s degree or equivalent from an university
• Experience in air transport operations 
• Possesses excellent analytical and problem-solving skills 
• Good communication skills – written, oral and active listening
• Ability to interact and respond effectively with various stakeholders at different levels
• Ability to manage own time & prioritise accordingly 
• Ability to work on non-routine problems
• Willingness to actively learn, adapt and adjust as needed