JOB DETAILS

• Work type: Full-Time

• Location: Singapore

JOB DESCRIPTION

• The successful candidate will be part of Singapore Sales (Cargo) team in Cargo Division. He/she will be involved in preparation of contracts, filing of rates in iCargo system and ensure correct billing for ULD shipments and other shipments with exceptions.

KEY RESPONSIBILITIES

• Ensure billings in iCargo system are prompt and accurate

• Investigate and resolve validation failures in iCargo so that Airway Bill (AWB) master records can be created and progress to billing.

• Amend key fields and correct other validation errors for shipments.

• Handle pre-billing queries, including rate compute exceptions, rate mismatches, and rate audit issues.

• Ensure timely and accurate filing of spot rates for ad hoc shipments.

• Investigate rating disputes; compile documentary evidence and raise CCA (Cargo Correction Advice) requests for refunds as appropriate.

• Send out class rates to all agents and monitor acknowledgment receipt.

• Prepare and issue non agent specific AWB requests for charter flights.

• To support agent AWB request if iCargo could not release AWB for agent restock.

• Handle booking requests promptly and able to offer solutions and alternatives.

REQUIREMENTS

• Diploma holder

• Knowledge in accounting preferred

• Comfortable working with numbers

• Experience in air cargo industry, with Sales & Accounts servicing experience will be beneficial

• Possess good communication and interpersonal skills

• Good negotiation and analytical skills

• Customer-focused and service-oriented