Administration 

• To assist the line manager to ensure the smooth running of the office and operations.
• To handle cabin crew enquiries on various work related matters.
• To provide administrative support in an accurate and timely manner to ensure that all recruitment processes and systems are seamless.
• To be responsible for maintaining all personnel records, documents and flight files securely and in good order.
• To verify reimbursement and claims for cabin crew and process all bills / invoices for base office through SAP and related systems. 

Daily Operations 

• To manage the day to day operation including liaising with Crew Operations/FOP in Hong Kong on sick leave replacement, roster changes, flight disruptions and provide information and clear communication to cabin crew and other departments when required.
• To prepare all preflight materials for operational cabin crew and assist with administration of the computerized Pre-flight Safety and Emergency Questions.
• To complete all paperwork related to Hong Kong visa issuance, Crew List Registration and other visa application in respect of training and operational duties.
• To be familiar with and able to assist crew with all queries related to rostering and operational needs in addition to maintaining up to date regulatory information for crew to access.

Payroll 

• Assist in coordination of recruitment process and assist on-site support.
• Verify the original documents that shall be kept in staff personal files. 
• Collect and verify original supporting documents of leave applications, such as Sick leave certificate, from individual staff, and file the documents on a timely manner. 
• Keep training records of individual staff of the responsible ports.

Other responsibilities 

• To arrange and update medical information including new enrolment and changes of status of local based cabin crew.
• To arrange uniform replacement when necessary and handles Company issued items / uniform returns for resignations or termination cases. 
• Support with any other reasonable ad hoc tasks as required. 

E&A  

• Emergency and Accident and Crisis Response responsibilities as required. 

Requirements

Academic Qualifications 

• College degree
• Tertiary qualification in a related administration or business discipline is an advantage 

Knowledge, skills, training and experience  

• At least 2 years relevant work experience in airline industry.
• Computer literacy e.g. Excel, PowerPoint, MS Word.
• Good communication and interpersonal skills with excellent command of written and spoken English and Putonghua