Key Responsibilities

• Maintain crew rosters and communicate flight schedules to crew
• Calculate FDP requirements and liaise with Ground Operations/Crew to ensure compliance
• Re-plan crew resources for maximum efficiency while ensuring compliance & safety and adherence to regulations
• Identify, resolve and escalate operational risks as needed
• Coordinate with Flight Crew Training, source Freelance Crew and monitor training legalities
• Communicate effectively with the team, Cabin Crew, Pilots, and key business areas
• Complete daily, weekly and monthly tasks per checklists and procedures
• Facilitate crew visa applications
• Assist with crew travel queries, liaising with external companies when necessary
• Provide detailed handovers to team members and other departments
• Represent and promote the Crewing Team in company updates/meetings
• Ensure compliance with Company SOPs and align with TAG SPIRIT values
• Undertake additional tasks as assigned by the Crewing Manager/Duty Manager
• Ability to work weekends, public holidays and overtime shifts

JOB REQUIREMENTS

Essential Competencies

• A minimum of 2 years’ experience in an Aviation Operations Control Centre
• Good geographical knowledge
• High level of spoken and written English
• Knowledge and understanding of EASA/CAP371/Sub part-Q Flight Time Limitations
• A good problem solver who works well under pressure due to the ever-changing environment
• Excellent communicator who can prioritise workload and influence others
• Unphased in decision making with strong attention to detail
• Understanding of Crew member training requirements and regulation surrounding them
• Proficiency with Office 365 package and Leon crewing/scheduling software preferred.