If you meet the requirement, please call/Whatsapp:

Mr Andy (Recruiter)

Mobile: +6016 4916868

COMMERCIAL MANAGER / EXECUTIVE

Reporting

Reports directly to Chief Commercial Officer (CCO)

Key Results

Profitable growth in market share and customer wallet share

Positive growth in company branding and market presence

Market Focus

International and Domestic Carriers

COMMERCIAL TEAM VALUES

1. Relationships & Respect

• Inspire customers and colleagues through positive actions and professionalism
• Build strong relationships with internal teams, customers, suppliers, and stakeholders
• Practice mutual respect, teamwork, patience, and accountability
• Add value to others and contribute positively to the organization

2. Responsive & Communicative

• Remain contactable and responsive to internal and external stakeholders
• Address challenges proactively and work collaboratively to resolve issues quickly
• Communicate problems early and clearly to avoid disruptions and build trust

3. Plan, Prioritise & Progress

• Maintain organized task lists and prioritize growth driven activities
• Focus on continuous progress rather than perfection
• Encourage innovation and create fresh, engaging experiences for customers and partners

4. Attention to Detail

• Deliver accurate and professional work with strong attention to detail
• Maintain high standards in reporting, contracts, communication, and execution
• Demonstrate strong work ethic and accountability from start to finish

5. Relentless Follow Up for Results

• Take ownership of responsibilities and outcomes
• Propose solutions instead of only highlighting problems
• Ensure timely follow up on contracts, projects, approvals, and deliverables
• Drive projects to completion while meeting deadlines and commercial objectives

6. Humility & Teachability

• Be open to learning, collaboration, and feedback
• Share knowledge with team members and contribute to collective success
• Maintain humility, professionalism, and willingness to improve continuously

JOB DESCRIPTION

1. Commercial

1.1 Scheduled Carriers

New Business

• Meet competitor handled airlines to establish relationships and gather market intelligence
• Identify potential airline customers and build relationships with both local and overseas management teams
• Prepare and submit quotations tailored to customer requirements
• Coordinate airline visits and personally host guests during airport visits
• Present and promote the company as the preferred handling and service solution for airlines
• Support negotiation processes to secure competitive commercial rates
• Facilitate contract finalization and expedite signing processes

Contract Renewal

• Monitor contract timelines and identify opportunities for renewal discussions
• Review customer profiles, business volume, and revenue performance
• Develop renewal strategies and successfully renew contracts and rates
• Encourage customers to adopt additional services to increase wallet share
• Support development and implementation of innovative service offerings

Customer Service

• Monitor market share and revenue yield while driving growth
• Support airline customers operationally and act as customer advocate internally
• Build and strengthen relationships with airline headquarters and key stakeholders

2. Commercial Administration

• Coordinate with Operations and Finance teams regarding new contracts and customer requirements
• Maintain accurate and updated contract records and documentation
• Update Finance on new and renewed contract rates and contract periods
• Prepare monthly reports, study reports, and commercial analysis
• Conduct audits to ensure billing accuracy according to contractual agreements
• Facilitate resolution of billing disputes and operational issues
• Monitor customer feedback and operational responses with proper follow up
• Prepare annual commercial budgets
• Monitor competitor activities and market developments

3. Branding

• Coordinate with Corporate Communications on customer updates, service developments, and company announcements
• Ensure proper use of company branding, logo, and corporate identity
• Source and recommend suitable corporate gifts and branding materials
• Coordinate festive gift selections and distributions
• Support inaugural celebrations for customers’ first handled flights
• Assist in organizing and hosting corporate functions and events

QUALITIES

• Pleasant and professional appearance
• Mature, energetic, sincere, humble, and emotionally intelligent personality
• Strong relationship building and interpersonal skills
• Ability to convert business relationships into commercial opportunities
• Self motivated and capable of working independently
• Strong leadership and cross functional teamwork abilities
• Ability to work under pressure and meet deadlines
• Detail oriented, organized, and professional in execution
• Fast learner with strong problem solving mindset
• Open to new ideas and positive changes with strong integrity and drive for excellence
• Potential to be developed into higher management roles
• Need to be able to speak fluent Chinese

SKILL SET

Microsoft Office

Proficient in Microsoft Excel, Word, and PowerPoint including data management and reporting functions

Analytical Skills

Ability to analyze market statistics and present findings professionally and coherently

Financial Understanding

Ability to understand revenue concepts, profitability principles, and commercial calculations

Communication & Negotiation

Excellent English communication, presentation, writing, and negotiation skills

Ability to prepare professional reports, customer responses, and marketing related content

Planning & Execution

Ability to plan, coordinate, and execute corporate events and commercial activities effectively

Added Advantages

• Existing relationships with airline managers and industry stakeholders
• Familiarity with IATA AHM and SGHA standards
• Knowledge of ground handling operations